~/portfolio/it-support
Entry-Level IT Support Specialist
I diagnose, fix, and document. From troubleshooting a broken network to resetting the 50th password of the day — I stay patient, systematic, and thorough.
/about/me
I'm an IT support professional passionate about keeping systems running and users productive. I thrive in fast-paced help desk environments where no two problems are alike.
My approach: define the problem clearly, isolate the cause, test one fix at a time, and document everything. Whether it's a Blue Screen of Death or a printer that "just stopped working," I treat every ticket with the same systematic care.
Outside of support work, I'm always studying — currently working through CompTIA Network+ material and building home lab projects to sharpen my hands-on skills.
$ whoami
Liliane Konissi, IT Support Specialist
$ cat skills.txt
Windows, Active Directory, TCP/IP,
Help Desk, Hardware, Ticketing Systems
$ cat status.txt
Available for hire ✓
$ |
/skills
/projects
Set up a virtualized Windows Server environment using VirtualBox. Created an AD domain, configured OUs, deployed Group Policy Objects, and practiced user provisioning workflows mirroring real enterprise environments.
Performed a full audit of a home network: mapped all connected devices, identified devices with default credentials, segmented IoT devices to a separate VLAN, and documented findings in a mock IT report.
Created a simulated help desk scenario set with 15 realistic user tickets. Documented each resolution step-by-step, practiced escalation decisions, and built a personal SOP library for common issues.
Analyzed 10 real-world phishing email samples (from PhishTank), documented the red flags in each, and created a one-page user awareness guide suitable for distributing in a corporate environment.
/certifications
Coursera — 6-course Professional Certificate
In Progress · Expected September 2026Core 1 (220-1201) & Core 2 (220-1202)
In Progress · Expected October 2026N10-009
In Progress · Expected November 2026/contact
Open to entry-level IT support, help desk, and junior sysadmin roles. Let's connect.