190 ms → 8 ms
Networking · Simulated call center
Improving VoIP call quality
Changed phones from Wi-Fi to Ethernet and prioritized voice traffic to reduce network delay in a training scenario.
Hands-on IT support portfolio · Per Scholas training
Practical IT skills. Real business problems.
I'm Liliane Konissi, an aspiring IT Support / Help Desk professional. I use Windows, networking, user administration, security, and structured troubleshooting to help people get back to work.
IT SUPPORT / PROJECT SNAPSHOT
> status --check all-systems
Network performance
VoIP troubleshooting project
IMPROVEDVoIP troubleshooting project
Endpoint protection
Clinic containment project
VERIFIEDClinic containment project
User access
Domain account management
CONFIGUREDDomain account management
SIMULATED VOIP NETWORK LATENCY
190 ms → 8 ms
WORK STYLE
Find · Fix · Prove
12IT skill areas
covered in this portfolio
covered in this portfolio
5Core responsibilities
setup · manage · fix · secure · support
setup · manage · fix · secure · support
100%Focused on practical
support workflows
support workflows
Selected case studies
Problems solved. Results verified.
Three examples of how I diagnose a problem, take action, and check that the solution worked in a hands-on training environment.
Final scan: clean
Cybersecurity · Simulated clinic
Containing an endpoint threat
Isolated a device, restored Microsoft Defender protection, removed suspicious changes, and verified a clean full scan.
8-sec sign-in
Help desk · Loaner workstation
Restoring a laptop for its next user
Resolved driver, startup, browser, and account issues, then verified each repair before the device handoff.
Project library
Explore my 12 IT skill areas
Each project shows the business problem, tools, approach, and result. Projects are from training labs or documented practice workflows, not claimed production deployments.
Showing all 12 project areas
01 / 12
Help Desk & Ticketing
The Loaner Turnaround
Restored a loaner laptop affected by missing Wi-Fi drivers, slow startup, browser access restrictions, and a disabled user account.
8-second sign-in after startup cleanup
Device ManagerStartup AppsWindows Firewall
02 / 12
Active Directory
User Accounts & Access Control
Created and managed domain identities, group memberships, organizational placement, sign-in restrictions, and policy checks.
Access assigned using defined rules
Active DirectoryADUCGroup Policy
03 / 12
Windows Administration
Windows Deployment & Readiness
Prepared a repeatable Windows installation process with backup-first checks, drive selection, configuration, and validation.
8-phase installation workflow
Windows 10/11Installation mediaDevice Manager
04 / 12
Networking
Choppy Call Center — VoIP Fix
Improved simulated voice-call performance by replacing unstable Wi-Fi links with wired Ethernet and prioritizing voice traffic.
190 ms → 8 ms network latency
EthernetWi-FiVLAN 40
05 / 12
Cybersecurity
Cedar Grove — Endpoint Containment
Contained an untrusted workstation, restored endpoint protections, removed a risky extension, and disabled an unapproved admin account.
Final full scan: clean
Microsoft DefenderBrowser settingsLocal accounts
06 / 12
Hardware Support
A/V Workstation Hardware Upgrade
Expanded a multimedia workstation with a dedicated graphics card, dual displays, and a three-drive RAID 5 array.
Dual displays + RAID 5 configured
PCIe GPUHDMI / DVISATA
07 / 12
Remote IT Support
Remote Desktop & Network Segmentation
Set up and tested an RDP access path in a segmented practice network, while learning why remote access needs strict security controls.
RDP service path configured
Remote DesktopTCP 3389Port forwarding
08 / 12
Cloud & Virtualization
Windows Server Deployment in Azure
Configured an Azure virtual machine using a resource group, region, Windows Server image, and selected compute size.
Azure Windows Server VM configured
Microsoft AzureVirtual MachinesResource groups
09 / 12
Linux Administration
Linux Permissions, Web Files & Firewall
Managed Linux users and files, prepared web assets, inspected network and disk health, and configured host firewall rules.
Accounts, UFW & reports configured
Bashchown / chmoddpkg / apt
10 / 12
Printers & Mobile Devices
Clinic Mobile Device & Peripheral Support
Configured tablets and laptops for network use and practiced prioritizing clinic requests involving on-call phones, scanners, and printers.
Wi-Fi, VPN & device support practice
iPad / mobile OSWi-FiVPN
11 / 12
Backup & Recovery
Backup-First Windows Recovery Runbook
Built a workflow that checks for data protection before reinstalling or rebuilding Windows, with verification steps afterward.
Protection steps before reinstall
Windows recoveryBackup planningInstallation runbook
12 / 12
IT Automation
Command-Line Inventory & Reporting
Collected technical system details into reusable report files using Windows and Linux administrative commands.
System inventory reports generated
Command PromptPowerShell conceptsBash
What I bring to an IT team
Five responsibilities. One goal: keep people working.
From preparing a new computer to resolving incidents, good IT support combines technical knowledge with clear communication and verification.
01SET UP
Install and configure devices and software.
02MANAGE
Maintain users, settings, and resources.
03FIX
Diagnose issues and verify the solution.
04SECURE
Protect accounts, endpoints, and data.
05SUPPORT
Help users and document their tickets.
Keep employees productive
Resolve login, software, slow-PC, network, and printer problems.
Prepare company computers
Set up Windows, accounts, applications, updates, and peripherals.
Protect company information
Apply access controls, endpoint protection, and safe recovery practices.
Keep systems connected
Troubleshoot internet, Wi-Fi, DNS, DHCP, VPN, and shared resources.
About the technician
Technical work with the end user in mind.
I'm completing hands-on IT Support training at Per Scholas. My background in data analysis and customer service helps me approach technical problems carefully, communicate clearly, and stay focused on the person who needs help.
I'm looking for opportunities in IT Support, Help Desk, Service Desk, and Desktop Support, where I can bring reliable troubleshooting, Windows administration, networking fundamentals, and strong documentation.
Windows 10 / 11Active DirectoryGroup PolicyHelp Desk TicketingTCP/IP · DNS · DHCPWi-Fi · VPNMicrosoft DefenderWindows FirewallBitLocker fundamentalsPC HardwarePrinter & Peripheral SupportRemote DesktopPowerShell & BashLinux CLIAzure VMsBackup & RecoveryTechnical Documentation